7.30am AEDT - The news from White Island is devastating. The details that are emerging are heartbreaking.
We are working to help our guests and the authorities in the aftermath of this tragedy in any way we can.
We are communicating with our guests and their families. We’re making sure they are taken care of in terms of medical help, counseling, accommodations, and transport. Our hearts go out to them, and we want to be as supportive as we can.
Staff from our Sydney and Auckland offices office are already onsite, and we’re going to be offering all our resources while this terrible tragedy sorts out.
We are grateful for the work of all the first responders and medical personnel. We also thank the prime minister and her team, the local authorities and everyone who has reached out to help with their kind thoughts and prayers.
Family members concerned about the status of relatives traveling aboard Ovation of the Seas may inquire by calling the following numbers:
– Australia: 1-300-026-240
– New Zealand: 0800-002141
– USA: 800 829 4050
– Germany: 0800-180-0885
– UK: 0-800-014-8339
– Mexico: 01-800-681-5336
– China: 400-120-3534
– Japan: 0800-170-6282
– Singapore: 65-31582855