For our guests cruising from Australia, requirements may vary by port of departure and by age group. We are continually evaluating these requirements and will make updates in line with Australian Federal and State Government regulations. All guests will be advised via email of the latest requirements for their port of departure before sailing.
- Do I need a COVID-19 vaccine to cruise?
- What vaccines are accepted?
- What documents are accepted as proof of vaccination?
- What if I am unable to get vaccinated because of a disability or pre-existing medical condition?
- How long do you consider my vaccine good for? Do I need to get re-vaccinated or get a booster shot to sail?
- How far in advance of my cruise do I need to be vaccinated?
- Will I have to take a COVID-19 test before or during my cruise?
- Where should I go to get a pre-cruise COVID-19 test? What types of tests are accepted? Where do I submit the results?
- How do I figure out which days I should get my pre-cruise COVID-19 test?
- Can I take a telehealth test at home to satisfy my pre-cruise COVID-19 test requirement? Can I bring a test kit with me on my cruise to satisfy any additional entry or re-entry testing requirements?
- If I am cruising Europe and not up to date on my vaccinations by the European Medicines Agency standards, in which countries will I be required to complete additional testing to go ashore?
- Where can I purchase an eMed Test Kit and how do they work? Do kits have an expiration date?
- I’m traveling to the U.S. from another country for my cruise. What testing requirements should I expect? Will I need a test to get into the country, board the ship or get home?
- What if I can’t find a pre-cruise COVID-19 test , or I don’t get results in time? Can you test me at the terminal?
- I need to schedule a pre-cruise test. Can you share any COVID-19 testing sites or providers in the city from where my sailing departs?
- Will I have to wear a face mask onboard my cruise?
- Do I need to wear a face mask while checking in for my cruise?
- Will I have to wear a mask at Perfect Day at CocoCay?
- Do I have to wear a face mask at ports of call?
- If a mask is medically contraindicated because of my disability, who should I contact?
- What happens if I or someone from my traveling party has COVID-19 or communicable disease symptoms at the terminal?
- If I'm denied boarding at the pier or arrive late, can I board the ship at the next port?
- How long will it take to board the ship considering the new processes and protocols?
- Are there any new luggage recommendations or restrictions?
- What can I expect if I'm directed to complete secondary screening at the check-in?
- If I take a flight or public transportation to get to the terminal, will I be required to undergo any additional health screening?
- As a Suite guest, will I still have a separate check-in area and lounge area available to me at the terminal?
- How is air circulated and filtered onboard? Is the air safe onboard a cruise ship?
- Will there be hand sanitizer provided in the stateroom and around the ship?
- How are you ensuring guests are washing and sanitizing their hands?
- What are your health and sanitization standards on the ship?
- How are my linens and towels washed to ensure they are sanitized?
- Will you still require the guest safety muster drill? How will this be conducted safely?
- Are there any experiences or venues that are closed?
- Will room service still be available?
- What services for Suite guests will be available and what will be discontinued?
- Where and when will physical distancing be required onboard?
- Are reservations required for dining, and will there be limits on party sizes at your restaurants?
- Can I travel with an unvaccinated kid under the age of 12? What are the differences in the cruise experience if my child is unvaccinated?
- Where and when will physical distancing be required onshore at Perfect Day at CocoCay?
- Do I need to buy a shore excursion or other coordinated activity to go ashore at Perfect Day at CocoCay?
- How do new policies affect activities, games, entertainment, and other programming onshore at Perfect Day at CocoCay?
- What protocols are in place for a safe dining experience at Perfect Day at CocoCay?
- How often are you cleaning and sanitizing the spaces at Perfect Day at CocoCay? How will Perfect Day at CocoCay cabanas be cleaned and sanitized in between guests?
- How do you decide if it is safe for the ship to visit a destination?
- What requirements are there for guests who wish to go ashore in ports of call? Will I be required to buy a shore excursion?
- If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for COVID-19 on the ship?
- If a guest or crew member tests positive onboard, what is your response plan?
- Will I need to isolate or quarantine onboard the ship if I test positive for COVID-19 or come in close contact with someone who does?
- If a guest is moved to isolation, what care and amenities will be available to them?
- How is the medical center equipped to handle a possible COVID-19 case?
- Will I need to quarantine or isolate when I return to the U.S. from my cruise?
- What should I do if I test positive for COVID-19 after my cruise?
- Are crew members expected to abide by similar policies as the guests?
- Do crew living on Perfect Day at CocoCay undergo the same health screenings as crew members onboard?
- If I test positive for COVID-19 right before my cruise, at the terminal before the cruise, or on the cruise, what is your refund policy and what associated costs are covered?
- I have read the new health policies and procedures, and I am unsure at this time if I want to cruise. Can I change or cancel my booked cruise?
- Besides a positive test result, are there any other reasons I or my travelling party would not be able to board the ship?
- What if I am not feeling well in the days leading up to my cruise?
- Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy?
- Do I need to use the Royal Caribbean App to meet new safety policy requirements? What if I don't have a smartphone?
- Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?
- Can I book back-to-back cruises at this time?
- Will I have to sign a COVID-19 waiver or other legal agreement to board the ship?
- What is the definition of a traveling party?
- Are there any new policies or procedures for service animals?
- How do you enforce new health protocols? What are the consequences of not following new health & safety conduct rules?
- If I’ve recently recovered from COVID-19, will I still need to be vaccinated to sail? Will I still have to take a COVID-19 test before or during my cruise?
These protocols will probably evolve as we work with local authorities to adapt to real-time public health standards.
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