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Q

For all sailings cancelled by the COVID-19 operations suspension, if I received the 125% Future Cruise Credit, can I change my mind and opt for a refund prior to the cruise credit expiration date?

A

 Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have the option to request a refund by:

  • June 30, 2021, if you were booked on:
    • Select Canada, New England, or Alaska sailings departing through February 2022
    • Spectrum of the Seas sailings departing March 1, 2021 – June 30, 2021
    • Odyssey of the Seas Europe sailings departing May 9 to October 28, 2021
    • Global sailings departing May 1, 2021 – May 31, 2021 (excluding sailings onboard Quantum, Spectrum, Voyager, and Odyssey of the Seas.)
    • Adventure of the Seas Europe sailings departing June 5 to October 14, 2021
    • Vision of the Seas San Juan sailings departing June 6 to August 29, 2021
    • Jewel of the Seas Northern European/Barcelona/Boston sailings departing June 7, 2021 – October 31, 2021
    • Anthem of the Seas sailings departing June 4, 2021 – August 29, 2021
    • Voyager of the Seas sailings departing April 29, 2021 – June 26, 2021
    • Global sailings departing June 1, 2021 – June 30, 2021 (excluding sailings onboard Quantum, Spectrum, and Voyager of the Seas)
  • March 31, 2021, if your sail date was January 1 – April 30, 2021, including:
    • Spectrum of the Seas sailings departing January 24 – February 28, 2021
    • Quantum of the Seas Japan, Alaska and repositioning sailings departing April 5, 2021 – October 14, 2021
  • December 31, 2021, if your sail date was on or before April 10, 2020, was April 11 – May 11, 2020, including:
    • April 11, 2020 on Ovation of the Seas
    • March 14, 2020 on Radiance of the Seas
    • April 19 – May 5, 2020 on Jewel of the Seas
    • April 2020 on Spectrum of the Seas
    • Alaska sailings departing May 12 – June 30, 2020
    • Empress of the Seas sailings departing June 1, 2020 & June 12, 2020
    • Voyager of the Seas sailings departing May 2020 (excluding May 25, 2020 sailing)
  • December 31, 2020, if your sail date was May 12 – December 31, 2020, plus: 
    • Quantum of the Seas August 2, 2020 – March 22, 2021 sailings cancelled on October 7, 2020
    • Odyssey of the Seas November 5, 2020 – April 17, 2021 sailings cancelled on June 30, 2020 
    • Jewel of the Seas February 14, 2021 sailing

Once you request a refund, your Future Cruise Certificate will be deactivated. Please note, if you choose the refund option and the refund is processed, you cannot go back to a Future Cruise Credit at a later time.

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