Es posible que hayas visto las noticias y que estés algo preocupado por tu viaje del 7 de febrero de 2020. Agradecemos la enorme cautela de los CDC, así como su colaboración. 

Ninguno de los cuatro huéspedes evaluados por los CDC mostró signos o síntomas clínicos de coronavirus. Uno tuvo resultados positivos para influenza A. De acuerdo con nuestros registros, los huéspedes no habían estado en China desde el 26 de enero. 

Además, las autoridades han autorizado nuestra salida, como de costumbre. Sin embargo, para tranquilizar a los huéspedes preocupados, retrasaremos nuestra salida hasta el sábado, 8 de febrero de 2020, cuando recibamos los resultados concluyentes de las pruebas realizadas por los CDC.

Sabemos que puede que estés nervioso por abordar el barco, ¡nosotros también lo estamos! Por lo tanto, hemos decidido cambiar el embarque para el 8 de febrero de 2020, a las 5:00 p.m. hora oficial del este, mientras esperamos los resultados de los CDC.

También hemos realizado ajustes en nuestro itinerario, los que puedes encontrar a continuación:

Zarparemos desde Cape Liberty a las 10:00 p.m. del día sábado, 8 de febrero, en vez de hacerlo a las 3:00 p.m. del día viernes, 7 de febrero. Además, nuestra visita a Puerto Cañaveral se realizará el 11 de febrero, desde las 7:00 a.m. hasta las 7:00 p.m. y estaremos en Perfect Day at CocoCay el 12 de febrero, de las 8:00 a.m. a las 6:00 p.m. Por desgracia, no podremos visitar Nassau, las Bahamas.

FECHAS DÍA ITINERARIO
ORIGINAL
ITINERARIO
MODIFICADO
07/02 Viernes Cape Liberty, Nueva Jersey -
08/02 Sábado En alta mar Cape Liberty, Nueva Jersey
09/02 Domingo En alta mar En alta mar
10/02 Lunes Orlando (Puerto Cañaveral), Florida En alta mar
11/02 Martes Perfect Day at CocoCay Orlando (Puerto Cañaveral), Florida
12/02 Miércoles Nassau, Las Bahamas Perfect Day at CocoCay
13/02 Jueves En alta mar En alta mar
14/02 Viernes En alta mar En alta mar
15/02 Sábado Cape Liberty, Nueva Jersey Cape Liberty, Nueva Jersey

Dado que hemos acortado el viaje y modificado el itinerario, recibirás un reembolso de dos días en forma de crédito a bordo. Además, recibirás un crédito prorrateado, por un valor de 2 días, por cualquier paquete que hayas comprado previamente, como bebidas, Internet o comidas. Ambos créditos se agregarán a tu cuenta a bordo y podrás usarlos en cualquier lugar del barco.

También tómate un minuto para revisar nuestros protocolos de control y embarque. Hemos estado trabajando con expertos médicos, autoridades de salud pública y gobiernos locales y, en consonancia con los nuevos protocolos más estrictos de los CDC, estamos reforzando nuestras medidas para proteger a los huéspedes y la tripulación. Estos pasos son intencionalmente prudentes, lamentamos que causaran molestias a algunos de nuestros huéspedes.

Hasta nuevo aviso, todos los barcos de la flota de Royal Caribbean Cruises Ltd. adoptarán estos protocolos de evaluación de salud:

Crown & Anchor Society® Members

Last updated March 4, 2022

As we continue to make vacation memories together, we want to share the latest updates to the Crown & Anchor Society program and benefits.


Enhanced Benefits

Drink Vouchers

We’re excited to offer our Diamond, Diamond Plus and Pinnacle Club members beverage vouchers for drinks up to $13. Each day of the cruise, Diamond members receive four vouchers, Diamond Plus members receive five vouchers, and Pinnacle Club members receive six vouchers. These can be used at any bar, at any time, in the lounges during Happy Hour or in our private destinations. Consider it happy hour all day long!

Flexible Arrival

A spaced and scheduled boarding process has been implemented for a smooth experience. Flexible Arrival allows our Pinnacle Club and Suite guests to check in at the terminal no earlier than one hour before the 30-minute arrival window you selected ahead of your sailing, or one hour after.

Coastal Kitchen Dining

On Oasis and Quantum Class ships*, Pinnacle Club members will still be able to enjoy meals in Coastal Kitchen. However, reservations are required and can only be made with the Maître d’ once onboard. Pinnacle Club members sailing on Oasis and Quantum Class ships will also receive a $25 dining voucher per member, per sailing to enjoy at any Specialty Restaurant of their choice.

*Excludes Spectrum of the Seas®

Reimagined Events & Access

We’ve totally reimagined our behind-the-scenes entertainment tour. Members can now enjoy a MasterClass-type experience and get an insider’s view into the world of entertainment straight from the experts that bring the entire experience to life night after night. You won’t want to miss these workshops! Speaking of shows, we’ve enhanced our entertainment experience by giving our Diamond Plus and Pinnacle Club members priority access to dedicated seating in venues up to 45 minutes prior to showtime. This gives you ample time to select your preferred seating prior to opening the doors to all other guests.

Suite and Concierge Lounges

We’re happy to share that we are reinstating Pinnacle Club members’ access to the Suite Lounge and Diamond Plus and Pinnacle Club members’ access to the Concierge Lounge across our fleet effective sailings on or after March 15. We know how much you enjoy gathering with your friends in this private setting and appreciate your patience and understanding during our temporary suspension of this benefit. And to deliver a great guest experience to all, should the number of Suite Guests and Pinnacle Club Members surpass our Suite Lounge capacity, we will continue to provide a temporary Pinnacle Club Lounge.

Overflow Lounges

With the flexibility of using your daily beverage vouchers at any bar, any time, we will no longer operate overflow lounges.

TEMPORARY MEMBER Benefits

 
 
 

 
 
 

Frequently Asked Questions

Q : As we move into a more relaxed environment onboard, which Crown & Anchor Society benefits are being reinstated?
A : Although most of your Crown & Anchor Society benefits remained the same, we are happy to share more benefits will be back beginning on sailings departing March 15, 2022 and onward.

Reinstated Benefits:

- Private Departure Lounge and Continental Breakfast (Gold and above)

- Top Tier Event (Platinum and above)

- Chef’s Choice Gift (Diamond and above)

- Personalized Gift/Amenity (Diamond Plus and above)

- Priority access to dedicated seating at theater, ice shows and AquaTheater events (Diamond Plus and above)

- Access to Concierge Lounge (Diamond Plus and above)

- Access to Suite Lounge (Pinnacle Club)

 

Q : Which benefits continue to be suspended or modified?
A :

Meal with an Officer — This experience, for our Diamond Plus (340 points and above) and Pinnacle Club members, has evolved to a Cheers with an Officer. This event will still take place in the Main Dining Room.

Entertainment Tour — This tour has been reimagined, allowing our valued Diamond and above members to learn more about the amazing Royal Caribbean productions and entertainment team.

Behind-the-Scenes Galley Tour — This benefit for our Diamond Plus and Pinnacle Club members has been temporarily suspended to ensure the health of our guests and crew.

Bridge Tour — This benefit for our Diamond Plus and Pinnacle Club members has been temporarily suspended to ensure the health of our guests and crew.

 

Q : Will I still have Priority Check-In at embarkation?
A : The embarkation process has evolved, and to manage the flow of guests following health and safety protocols, guests will request a set arrival time in advance.

For our valued Pinnacle Club members, we offer Flexible Arrival. While the terminal is open, Pinnacle Club members have the flexibility to check in no earlier than one hour before their scheduled check-in time, or one hour after.

 

Q : How will the daily happy hour be impacted?
A : The Happy Hour in the lounges will take place daily from 5 pm to 8 pm.

Diamond and above members will enjoy daily beverage vouchers to be used at any bar, at any time, in the lounges during Happy Hour, or in our private destinations. Whether it’s sparkling water, sparking wine, or the drink of the day, you choose when and where to enjoy these beverages.

The number of daily beverage coupons will increase as follows:

Diamond — 4 beverage coupons loaded daily on SeaPass card

Diamond Plus — 5 beverage coupons loaded daily on SeaPass card

Pinnacle Club — 6 beverage coupons loaded daily on SeaPass card

Diamond, Diamond Plus, and Pinnacle Club members will be able to redeem their complimentary beverage vouchers (for drinks valued up to $13) at any venue except Starbucks, Bionic Bar and Rising Tide Bar, at any time throughout the day.

 

Q : Will I have access to the Diamond Lounge?
A : Yes, you can continue to enjoy the nightly gatherings from 5 pm to 8 pm at the Diamond Lounge.
 

Q : Will I have access to the Suite and Concierge lounges?
A : Yes, we are reinstating access to the Suite and Concierge Lounges across our fleet effective on sailings on or after March 15. And to deliver a great guest experience to all, should the number of Suite Guests and Pinnacle Club Members surpass our Suite Lounge capacity, we will continue to provide a temporary Pinnacle Club Lounge.

The following are the Pinnacle Club Lounge locations:
Oasis Class -

- Oasis of the Seas: Jazz on 4

- Allure of the Seas: Jazz on 4

- Harmony of the Seas: Jazz on 4

- Symphony of the Seas: Jazz on 4

- Wonder of the Seas: Music Hall

Quantum Class – Music Hall
Freedom Class

- Freedom of the Seas: Library

- Liberty of the Seas: Connoisseur’s Club

- Independence of the Seas: Library

Voyager Class

- Voyager of the Seas: Diamond Lounge

- Explorer of the Seas: Connoisseur’s Club

- Adventure of the Seas: Card Room

- Navigator of the Seas: Diamond Lounge

- Mariner of the Seas: Library

Radiance Class – Viking Crown Lounge
Vision Class – Viking Crown Lounge

 

Q :   Will Pinnacle Club members still have access to Coastal Kitchen on Oasis and Quantum* class ships?
A : Yes, Pinnacle Club members will still be able to enjoy meals in Coastal Kitchen. However, reservations are required and can only be made with the Maître d’ once onboard.

Pinnacle Club members on these ships will also receive a $25 dining voucher per member, per sailing to enjoy at any Specialty Restaurant of their choice. This voucher will be pre-loaded on their SeaPass card.

*Excludes Spectrum of the Seas®

 

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