You may have been watching the news and have some concerns about your February 7th, 2020 sailing. We appreciate the CDC’s abundance of caution and their partnership.
None of the four guests being tested by CDC showed any clinical signs or symptoms of coronavirus. One had tested positive onboard for Influenza A. Our records indicate the guests had not been in China since January 26.
We have also been cleared by authorities to depart, as usual. However, to reassure concerned guests, we will delay our departure until Saturday, February 8th, 2020, when we will receive the conclusive test results from CDC.
We know that you may be anxious about boarding the ship – we’re anxious too! So, we’ve decided to push our boarding to February 8th, 2020, at 5:00 PM EST, while we wait for the results from the CDC.
We’ve also made adjustments to our itinerary, which can be found below:
We’ll set sail from Cape Liberty at 10:00 PM on Saturday, February 8th instead of 3:00 PM on Friday, February 7th. Additionally, our visit to Port Canaveral will now be on February 11th from from 7:00 AM to 7:00 PM and to Perfect Day at CocoCay on February 12th from 8:00 AM to 6:00 PM. Unfortunately, we’ll be unable to visit Nassau, Bahamas.
|2/7||Friday||Cape Liberty, New Jersey||-|
|2/8||Saturday||Cruising||Cape Liberty, New Jersey|
|2/10||Monday||Orlando (Port Canaveral), Florida||Cruising|
|2/11||Tuesday||Perfect Day at CocoCay||Orlando (Port Canaveral), Florida|
|2/12||Wednesday||Nassau, Bahamas||Perfect Day at CocoCay|
|2/15||Saturday||Cape Liberty, New Jersey||Cape Liberty, New Jersey|
Given that we have shortened the sailing and modified the itinerary, you’ll receive a 2-day refund in the form of an onboard credit. Plus a pro-rated credit, in the value of 2 days, for any pre-purchased packages such as beverage, internet, or dining. Both credits will be added to your Onboard Account and can be used anywhere on the ship.
Please also take a minute to review our screening and boarding protocols. We have been working with medical experts, public health authorities, and local governments, and in alignment with new stricter CDC protocols, we are tightening our measures to protect guests and crew. These steps are intentionally conservative, and we apologize that they will inconvenience some of our guests.
Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet will adopt these health screening protocols:
Health and safety protocols, guest conduct rules, and regional travel restrictions vary by ship and destination, and are subject to change without notice. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, or itineraries. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice.
At Royal Caribbean International, our guests and crew's safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through April 30th, 2021 – excluding sailings onboard Quantum of the Seas in Singapore and Spectrum of the Seas in China. Our plan is to resume further operation in May.
Below are some options for you, including one that has been very well received by our guests, as it provides a little something extra to use when we all start cruising again!
As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by September 30th, 2022. Please re-book using your FCC by April 30, 2022. We will automatically issue you your Future Cruise Credit (FCC) via email, so there’s nothing for you to do!
• Please know, taxes & fees and any RoyalUp upgrades will be automatically refunded. You can expect to see these in 45 days.
• If you used a Cruise with Confidence certificate on this sailing, you’ll receive a new Future Cruise Certificate for 125% of your total cruise fare value paid, including the value of your original certificate.
• Guests booked on charter sailings are not eligible for offers related to the Global Suspension or Cruise with Confidence. Please refer back to the charter client for more information.
Frequently Asked Questions
If you prefer to move your existing booking to a 2021 sailing – we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date in 2021. For example, if you are moving from a March 1st, 2021 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between February 1st, 2022 – April 30th, 2022.
• If your sailing was cancelled on:
- January 5th, 2021, please contact your Travel Advisor or call us by January 19th to move to a new sailing.
- January 12th, 2021, please contact your Travel Advisor or call us by January 26th to move to a new sailing.
• If we don’t hear from you, we will automatically issue your Future Cruise Credit.
• Only available for sailings cancelled as part of our global suspension on May 20th, 2020 or after.
• Only sailings departing on or before April 30, 2022 can be rebooked as part of our Lift & Shift offer. Sailings departing after April 30, 2022 are unavailable as options through this offer, regardless of the original sail date.
• Complimentary Casino offers are not eligible for Lift and Shift.
If you prefer the lower value in a full refund instead of the 125% Future Cruise Credit, we’re happy to process this for you.
• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
• To avoid waiting on the phone to cancel, please click here and we will get the process started for you. Note: Please know, once we receive your refund request, we unfortunately won’t be able to accept an FCC request if you change your mind.
• You can expect to receive your refund 45 days after you submit your request.
• Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.
Frequently Asked Questions
If you purchased Cruise Planner Items, you may be eligible to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation.
Frequently Asked Questions
For all sailings cancelled as part of our suspension of operations due to COVID-19:
• If you purchased refundable air or hotel accommodations through Royal Caribbean, they will be automatically refunded to you within 45 days after we process the cancellation.
• If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.
Today’s announcement establishes a pathway for our ships to return to service, and that’s an important step in the right direction.
While we are eager to welcome our guests back on board, we have a lot to do between now and then, and we’re committed to taking the time to do things right. This includes training our crew in new health and safety protocols and conducting a number of trial sailings to stress-test those protocols in real-world conditions.
We will continue to work closely with both CDC and the Healthy Sail Panel as we make our plans, and we are confident in our ability to mitigate the risks of the pandemic and protect the health of our guests, our crew, and the communities where we sail.
Introducing the Royal Caribbean Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.
We are currently laser-focused on additional safety enhancements for our return to service. To develop our future boarding screening process and updated health protocols, we are collaborating with government health authorities, the Cruise Lines International Association, and our own team of medical experts. These are not yet finalized, but when they are, we will publish them online and notify all guests and travel advisors proactively.
We know that our 70+ guests and those with chronic conditions are especially eager to understand what cruising will look like in the future. While subject to change, via the Cruise Lines International Association, we have confirmed that the previous restrictions were lifted in early April after cruise lines suspended service. Please know that every decision we make, and all of the fine-tuning we do, has your well-being in mind. We miss you – and can’t wait to welcome you back onboard.
As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, with an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested.
Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.