You may have been watching the news and have some concerns about your 7 February 2020 sailing. We appreciate the CDC’s abundance of caution and their partnership.
None of the four guests being tested by the CDC showed any clinical signs or symptoms of coronavirus. One had tested positive onboard for Influenza A. Our records indicate that the guests had not been in China since 26 January.
We have also been cleared by authorities to depart, as usual. However, to reassure concerned guests, we will delay our departure until Saturday, 8 February 2020, when we will receive the conclusive test results from the CDC.
We know that you may be anxious about boarding the ship – we’re anxious too! So, we’ve decided to push our boarding to 8 February 2020, at 5:00 PM EST, while we wait for the results from the CDC.
We’ve also made adjustments to our itinerary, which can be found below:
We’ll set sail from Cape Liberty at 10:00 PM on Saturday, 8 February instead of 3:00 PM on Friday, 7 February. Additionally, our visit to Port Canaveral will now be on 11 February from 7:00 AM to 7:00 PM and to Perfect Day at CocoCay on 12 February from 8:00 AM to 6:00 PM. Unfortunately, we’ll be unable to visit Nassau, Bahamas.
|7/2||Friday||Cape Liberty, New Jersey||-|
|8/2||Saturday||Cruising||Cape Liberty, New Jersey|
|10/2||Monday||Orlando (Port Canaveral), Florida||Cruising|
|11/2||Tuesday||Perfect Day at CocoCay||Orlando (Port Canaveral), Florida|
|12/2||Wednesday||Nassau, Bahamas||Perfect Day at CocoCay|
|15/2||Saturday||Cape Liberty, New Jersey||Cape Liberty, New Jersey|
Given that we have shortened the sailing and modified the itinerary, you’ll receive a two-day refund in the form of an onboard credit. Plus a pro-rated credit, to the value of two days, for any pre-purchased packages such as drinks, Internet or dining. Both credits will be added to your Onboard Account and can be used anywhere on the ship.
Please also take a minute to review our screening and boarding protocols. We have been working with medical experts, public health authorities and local governments, and in alignment with new stricter CDC protocols, we are tightening our measures to protect guests and crew. These steps are intentionally conservative, and we apologise that they will inconvenience some of our guests.
Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet will adopt these health-screening protocols:
As we continue to make vacation memories together, we want to share the latest updates to the Crown & Anchor Society program and benefits.
We’re excited to offer our Diamond, Diamond Plus and Pinnacle Club members beverage vouchers for drinks up to $13. Each day of the cruise, Diamond members receive four vouchers, Diamond Plus members receive five vouchers, and Pinnacle Club members receive six vouchers. These can be used at any bar, at any time, in the lounges during Happy Hour or in our private destinations. Consider it happy hour all day long!
A spaced and scheduled boarding process has been implemented for a smooth experience. Flexible Arrival allows our Pinnacle Club and Suite guests to check in at the terminal no earlier than one hour before the 30-minute arrival window you selected ahead of your sailing, or one hour after.
Coastal Kitchen Dining
On Oasis and Quantum Class ships*, Pinnacle Club members will still be able to enjoy meals in Coastal Kitchen. However, reservations are required and can only be made with the Maître d’ once onboard. Pinnacle Club members sailing on Oasis and Quantum Class ships will also receive a $25 dining voucher per member, per sailing to enjoy at any Specialty Restaurant of their choice.
*Excludes Spectrum of the Seas®
Reimagined Events & Access
We’ve totally reimagined our behind-the-scenes entertainment tour. Members can now enjoy a MasterClass-type experience and get an insider’s view into the world of entertainment straight from the experts that bring the entire experience to life night after night. You won’t want to miss these workshops! Speaking of shows, we’ve enhanced our entertainment experience by giving our Diamond Plus and Pinnacle Club members priority access to dedicated seating in venues up to 45 minutes prior to showtime. This gives you ample time to select your preferred seating prior to opening the doors to all other guests.
Suite and Concierge Lounges
We’re happy to share that we are reinstating Pinnacle Club members’ access to the Suite Lounge and Diamond Plus and Pinnacle Club members’ access to the Concierge Lounge across our fleet effective sailings on or after March 15. We know how much you enjoy gathering with your friends in this private setting and appreciate your patience and understanding during our temporary suspension of this benefit. And to deliver a great guest experience to all, should the number of Suite Guests and Pinnacle Club Members surpass our Suite Lounge capacity, we will continue to provide a temporary Pinnacle Club Lounge.
With the flexibility of using your daily beverage vouchers at any bar, any time, we will no longer operate overflow lounges.
Q : As we move into a more relaxed environment onboard, which Crown & Anchor Society benefits are being reinstated?
A : Although most of your Crown & Anchor Society benefits remained the same, we are happy to share more benefits will be back beginning on sailings departing March 15, 2022 and onward.
- Private Departure Lounge and Continental Breakfast (Gold and above)
- Top Tier Event (Platinum and above)
- Chef’s Choice Gift (Diamond and above)
- Personalized Gift/Amenity (Diamond Plus and above)
- Priority access to dedicated seating at theater, ice shows and AquaTheater events (Diamond Plus and above)
- Access to Concierge Lounge (Diamond Plus and above)
- Access to Suite Lounge (Pinnacle Club)
Q : Which benefits continue to be suspended or modified?
Meal with an Officer — This experience, for our Diamond Plus (340 points and above) and Pinnacle Club members, has evolved to a Cheers with an Officer. This event will still take place in the Main Dining Room.
Entertainment Tour — This tour has been reimagined, allowing our valued Diamond and above members to learn more about the amazing Royal Caribbean productions and entertainment team.
Behind-the-Scenes Galley Tour — This benefit for our Diamond Plus and Pinnacle Club members has been temporarily suspended to ensure the health of our guests and crew.
Bridge Tour — This benefit for our Diamond Plus and Pinnacle Club members has been temporarily suspended to ensure the health of our guests and crew.
Q : Will I still have Priority Check-In at embarkation?
A : The embarkation process has evolved, and to manage the flow of guests following health and safety protocols, guests will request a set arrival time in advance.
For our valued Pinnacle Club members, we offer Flexible Arrival. While the terminal is open, Pinnacle Club members have the flexibility to check in no earlier than one hour before their scheduled check-in time, or one hour after.
Q : How will the daily happy hour be impacted?
A : The Happy Hour in the lounges will take place daily from 5 pm to 8 pm.
Diamond and above members will enjoy daily beverage vouchers to be used at any bar, at any time, in the lounges during Happy Hour, or in our private destinations. Whether it’s sparkling water, sparking wine, or the drink of the day, you choose when and where to enjoy these beverages.
The number of daily beverage coupons will increase as follows:
Diamond — 4 beverage coupons loaded daily on SeaPass card
Diamond Plus — 5 beverage coupons loaded daily on SeaPass card
Pinnacle Club — 6 beverage coupons loaded daily on SeaPass card
Diamond, Diamond Plus, and Pinnacle Club members will be able to redeem their complimentary beverage vouchers (for drinks valued up to $13) at any venue except Starbucks, Bionic Bar and Rising Tide Bar, at any time throughout the day.
Q : Will I have access to the Diamond Lounge?
A : Yes, you can continue to enjoy the nightly gatherings from 5 pm to 8 pm at the Diamond Lounge.
Q : Will I have access to the Suite and Concierge lounges?
A : Yes, we are reinstating access to the Suite and Concierge Lounges across our fleet effective on sailings on or after March 15. And to deliver a great guest experience to all, should the number of Suite Guests and Pinnacle Club Members surpass our Suite Lounge capacity, we will continue to provide a temporary Pinnacle Club Lounge.
The following are the Pinnacle Club Lounge locations:
Oasis Class -
- Oasis of the Seas: Jazz on 4
- Allure of the Seas: Jazz on 4
- Harmony of the Seas: Jazz on 4
- Symphony of the Seas: Jazz on 4
- Wonder of the Seas: Music Hall
Quantum Class – Music Hall
Freedom Class –
- Freedom of the Seas: Library
- Liberty of the Seas: Connoisseur’s Club
- Independence of the Seas: Library
Voyager Class –
- Voyager of the Seas: Diamond Lounge
- Explorer of the Seas: Connoisseur’s Club
- Adventure of the Seas: Card Room
- Navigator of the Seas: Diamond Lounge
- Mariner of the Seas: Library
Radiance Class – Viking Crown Lounge
Vision Class – Viking Crown Lounge
Q : Will Pinnacle Club members still have access to Coastal Kitchen on Oasis and Quantum* class ships?
A : Yes, Pinnacle Club members will still be able to enjoy meals in Coastal Kitchen. However, reservations are required and can only be made with the Maître d’ once onboard.
Pinnacle Club members on these ships will also receive a $25 dining voucher per member, per sailing to enjoy at any Specialty Restaurant of their choice. This voucher will be pre-loaded on their SeaPass card.
*Excludes Spectrum of the Seas®