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Questions related to Online Check-In & Boarding Pass

In order to complete Check-In successfully, you will need the following: Personal Information for each guest are checking in Identification Document information for each guest you are checking in Crown & Anchor Society Membership Number (if you are a...
If your cruise documents are available, you can access them through your reservation dashboard in your My Cruises Account. If your documents are not yet available, please check again soon. You should also receive an email when your documents are read...
Successfully completing the check-in process for you and those guests listed on your SetSail Pass will allow you to receive a SetSail Pass.  In order to complete Check-In successfully, you will need the following: Personal Information for each guest ...
An Onboard Expense Account, also known as your SeaPass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you...
Yes. Guests may notice pending charges or authorisations on their credit card. These serve to secure funds for onboard processed transactions. You may see more than one pending charge on your credit card. While the holds aren’t charges, they do reduc...
Each guest in the reservation will need to complete check-in. If qualified and available, the boarding pass may indicate ‘Expedited Arrival’. App check-in is available up to the morning of embarkation  HOW IT WORKS Open the App, tap ‘Check-In’ on the...
Food is discourage to be brought onboard. However, if needed all food items must be sealed and in the original store-bought packaging. Food Items such as homemade items or pre-cooked foods will not be permitted onboard. We are unable to provide food ...
Flammable liquids, weapons/sharp objects, illegal drugs, explosive and dangerous chemicals/substances, coffee maker, hot plates, candles/incense, iron, extension cord, multi-plug, rice cooker, slow cooker, kettles, air-purifiers, baby sterilizers.   ...
Since there are no port of calls, there is no need for passports to be 6 months valid for our QN Ocean Getaway sailings. This applies to Singaporeans and International passports. But they still need a valid passport that is not expired yet.     Healt...
Guests will schedule an arrival time and wellness appointment while checking in on the mobile app or website, and will be reminded to arrive promptly to ensure boarding is smooth and to allow for proper physical distancing in the terminal.  For the b...

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