Terms & Conditions
Royal Caribbean International’s (“RCI”) “Cruise with Confidence” program allows individual guests and guests in non-contracted groups who booked a cruise on or before January 31, 2021, for cruises sailing between June 12, 2020 and April 30, 2022, to opt in for our “best price guarantee” on their current sailing or cancel their cruise reservation up to 48 hours prior to the vacation start date and have the option to either: (i) opt-in to the Cruise with Confidence program and receive a Future Cruise Credit (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to RCI for their cruise, or (ii) move their booking to an eligible alternate sailing under our “Lift and Shift,” program and receive our “best price guarantee” for the re-booked sailing. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a FCC under “Cruise with Confidence:”
(a) before the final payment due date of the booking (the “Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to RCI on the booking, the guest will receive an FCC equal to the amount of the NRD paid. RCI will refund any other payments it received toward the cruise fare.
(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to RCI.
“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to RCI. By requesting a CWC FCC or requesting to “Lift and Shift” to a later date, the guest has cancelled their reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to occur between November 1, 2020 and April 30, 2021. If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation or moves it to another sailing (under “Lift and Shift” or otherwise), cancellation charges incurred by the guest on the original reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.
For purposes of our “Lift and Shift” offer, “eligible alternate sailing” means a booking in the same stateroom category sailing on the same product and cruise length, scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year, departing on or before April 30, 2022. For those sailings, RCI will protect the guest’s original cruise fare and/or promotion so long as the guest moves the eligible booking to the alternative sailing on or before January 31, 2021. Only existing bookings on holiday sailings may be moved to alternate holiday sailings dates.
If RCI’s “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If RCI’s “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. RCI’s “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if the guest: (i) changes the ship or sail date; (ii) does not qualify for the promotional fare; or (iii) books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, RCI’s best price guarantee applies only to other combined cruise with promotional air offers made by the same cruise brand.
“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through RCI. If the guest chooses to move their booking to an eligible alternate sailing in the subsequent year, any cancellation charges incurred based on the prior cancellation schedule will follow the booking to the new sailing. If the guest subsequently cancels his or her booking on the later sailing, the cancellation charges to be assessed will be the cancellation charges incurred: (i) under the original booking’s cancellation schedule; or (ii) under the cancellation schedule for the later sailing, whichever is greater. The booking on the later sailing remains eligible to opt-in to receive a CWC FCC under the terms set forth herein. The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-transferrable, non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before April 30, 2022 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, on the same RCI cruise brand, for a sailing scheduled to depart on or before the later of September 30, 2022. If not used on or before April 30, 2022, the CWC FCC will automatically expire and have no value. However, the CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking. RCI’s “Cruise with Confidence” program does not apply to bookings made by residents of mainland China, and Hong Kong. Program does not apply to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn at any time without notice.
©2021 Royal Caribbean Cruises Ltd. Ships’ registry: Bahamas.