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Healthy Sail Center
Frequently Asked Questions

Do I need a COVID-19 vaccine to cruise? How far in advance do I need to get my vaccine?

What vaccines are accepted?

What documents are accepted as proof of vaccination?

If vaccination is medically contraindicated because of a disability or pre-existing medical condition, who should I contact?

I participated in early COVID-19 vaccine trials and it has been more than a year since I was vaccinated. How long do you consider my vaccine good for? Do I need to get re-vaccinated to sail?



Will I have to take a COVID-19 test before or during my cruise?

If I need to take an antigen or PCR COVID-19 test before my cruise, where can I get tested? Exactly which types of tests are accepted? How soon do I need test results and where do I submit them?

Is there a telemedicine or telehealth test option that is recommended for my pre-cruise COVID-19 test?



What completed travel documents do I need to board the ship? Are there other important requirements to prepare for boarding day?



Will I have to wear a face mask onboard my cruise, and if so, exactly when and where? What counts as a face mask?

Do I need to wear a face mask while checking in for my cruise?

Will I have to wear a mask at Perfect Day at CocoCay?

Do I have to wear a face mask at ports of call?

If a mask is medically contraindicated because of my disability, who should I contact?



What happens if I or someone from my traveling party has COVID-19 or communicable disease symptoms at the terminal?

If I'm denied boarding at the pier or arrive late, can I board the ship at the next port?

How long will it take to board the ship considering the new processes and protocols?

Are there any new luggage recommendations or restrictions?

What can I expect if I'm directed to complete secondary screening at the check-in? What happens if I do not pass the secondary screening?

If I take a flight or public transportation to get to the terminal, will I be required to undergo any additional health screening?

As a Suite guest, will I still have a separate check-in area and lounge area available to me at the terminal?



How is air circulated and filtered onboard? Is the air safe onboard a cruise ship?

Will there be hand sanitizer provided in the stateroom and around the ship?

How are you ensuring guests are washing and sanitizing their hands?

What are your health and sanitization standards on the ship? What guidelines apply and how do you know they are sound?

How are my linens and towels washed to ensure they are sanitized?

Will you still require the guest safety muster drill? How will this be conducted safely?

Are there any experiences or venues that are closed?

Will room service still be available?

What services for Suite guests will be available and what will be discontinued?

Where and when will physical distancing be required onboard? How will this be enforced?

How full will the ship be? Will there be fewer guests onboard than usual to promote physical distancing?

Are reservations required for dining, and will there be limits on party sizes at your restaurants?



Where and when will physical distancing be required onshore at Perfect Day at CocoCay? How will this be enforced?

Do I need to buy a shore excursion or other coordinated activity to go ashore at Perfect Day at CocoCay?

How do new policies affect activities, games, entertainment, and other programming onshore at Perfect Day at CocoCay?

What protocols are in place for a safe dining experience at Perfect Day at CocoCay? What are the protocols at bars, buffets, and restaurants?

How often are you cleaning and sanitizing the spaces at Perfect Day at CocoCay? What techniques and products are you using? And how will Perfect Day at CocoCay cabanas be cleaned and sanitized in between guests?



How do you decide if it is safe for the ship to visit a destination?

What requirements are there for guests who wish to go ashore in ports of call? Will I be required to buy a shore excursion? Can I take an independent tour?



If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for COVID-19 while on the cruise, and if so, how soon do you have results?

If a guest or crew member tests positive onboard, what is your response plan?

If a guest is moved to isolation, what care and amenities will be available to them?

How is the medical center equipped to handle a possible COVID-19 case? What medical services are offered onboard the ship for the evaluation and treatment of COVID-19?

Will I need to quarantine or isolate when I return to the U.S. from my cruise?



How are crew member areas and rooms cleaned? Are crew members expected to abide by similar policies as the guests? Will they be vaccinated and wearing personal protective equipment like masks?

Do crew living on Perfect Day at CocoCay undergo the same health screenings as crew members onboard?



If I test positive for COVID-19 right before my cruise, at the terminal, or on the cruise, what is your refund policy and what associated costs are covered?

I have read the new health policies and procedures, and I am unsure at this time if I want to cruise. Can I change or cancel my booked cruise?



Besides a positive test result, are there any other reasons I or my travelling party would not be able to board the ship?

What if I am not feeling well in the days leading up to my cruise?

Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy?

Do I need to use the Royal Caribbean App to meet new safety policy requirements? What if I don't have a smartphone?

Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?

Can I book back-to-back cruises at this time?

Will I have to sign a COVID-19 waiver or other legal agreement to board the ship?

What is the definition of a traveling party?

Are there any new policies or procedures for service animals?

How do you enforce new health protocols? What are the consequences of not following new health & safety conduct rules?



Is further documentation required to disembark at Barcelona, Spain or Limassol, Cyprus?

What is the EU Digital Covid Certificate and how do I obtain one?

If I don't have the EU Digital COVID Certificate, can I still travel to Spain, with the origin of my trip being a risk country/area of the European Union or a third country?

Do I require any specific documentation to enter Spain from another country?



The country we are returning to after the cruise requires proof of a negative COVID-19 test result for those re-entering the country by international air. For my cruise departing from Rome, will Royal Caribbean administer the required re-entry test? Who pays for it?

What is the EU Digital Covid Certificate and how do I obtain one?

Do I require any specific documentation to enter Italy from another country?



I am a resident of the UK but have been vaccinated in another country, what documentation is required?

Are there any restrictions on who can sail onboard Anthem of the Seas®?



What is the Cyprus Flight Pass and how do I apply?

Do I need to complete a Passenger Locator Form (PLF) for Greece for cruises departing from Cyprus?

Is further documentation required to disembark at Cyprus?

I don't have a COVID-19 testing reference ID/can't find my email to register for my cruise from Cyprus. How can I get one?



These protocols will likely evolve as we work with local authorities to adapt to real-time public health standards.



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